First Image Document Update

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In an effort to make things easier for our customers to call in to tech support, please ensure that you are placing the the Varex ID Sticker on the wall mount, computer, or x-ray machine so that is visible to the clinic.

You will notice on the FID that a new box has appeared asking where the sticker was placed. If it is not on the computer, check other and explain where it is.

Reject Buttons and Bluetooth Keyboards

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If you are onsite and have a reject button, please follow the steps below.


  1. DO NOT USE the Bluetooth keyboard/mouse that comes in the SmartDR box.
    1. A separate keyboard and mouse has been sent. This has an RF dongle.
    2. Contact Kyle 760-448-4853 or one of our other installation staff if you do not have this.
  2. Connect the RF Dongle with the new keyboard and mouse.
  3. For the Reject Button – DO NOT USE THE BLUETOOTH DONGLE.
    1. We will use the on-board Bluetooth antenna built into the SmartDR Acquisition.
  4. Use the windows search feature and type Bluetooth (right click the windows icon and choose search).
  5. Turn on the reject button. You should see the Sound Reject Button in your Pair List
  6. Press the reject button and it should pair.
  7. Contact tech support with any issues – 800-819-5538

New Auto Exposure Detection Panels!!

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Sound is pleased to announce that we are now installing the new Varex 1717 Gadox V3 and Varex 1717 Cesium RC panels. Both panels will auto detect the radiation output, eliminating the need to manually connect to a generator’s prep, expose, and common terminals.

These panels come in 2 forms. Please click below to learn more about our new products.

1717 Gadox V3 – This panel is similar to our exisiting 1717 panels with the addition of AED controls


1717 Cesium RC -This thin form factor panel will fit into an existing film tray, bucky tray, DR holder, etc for an easy and quick installation.

AIS Info & Passwords Now in Email

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Up to 3 days before your install, you should be receiving an email Nick Moss with all your installation information. An example of this is below. You will also notice that blue FID folder no longer contains a printed sheet with this info. The FID folders are being shipped with the bucky tray and wall mount to ensure that hey arrive on time, every time.




Email Example 

Hello Jon Torres ,

Below is the information for your upcoming installation at YYZPines Animal Hospital on 1/24/2018 10:00 AM. If you have any questions, please contact Nick Moss, (phone 760-448-4866) or Chris Lockman, (phone 312-852-3111).

YYZ Pines Animal Hospital – SmartDR 1717C + Summit
130 Fake Road
Rolling Pines, FL 12345

Contact: Brian George
Phone: 1234567890

AIS Information
AETitle: ANM1631
UN: ah
PW: ah1

Sound Experience
UN: ahah
PW: Password1!

Thank you,




Varian Panel Issues

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The Varian V2 panels that arriving with the all-in-one computers are experiencing some technique issues. The new panel (V2) has a software bug in it. This is being corrected.

We have been finding that the included Technique Chart may need to be adjusted by one MA station down.

If you experience any of the following, please contact Tech Support right away so that we can document then issues

  • burning through images
  • auto crop failure
  • grainy and burning through images at the same time

Thank your patience while we work through this.