Sound SmartPACS™ provides DICOM image viewing throughout the veterinary hospital utilizing the same simple, intuitive design style as the Smart DR user interface. This allows for easy access to DICOM images wherever they are needed, on any device – Microsoft, Apple, or Android. Sound SmartPACS is completely auto-updateable, so the latest features and enhancements will always be available, with no manual intervention required by the hospital staff.

Physical Setup

Setting up your SmartPACS includes both the physical connection and the basic Windows setup. SmartPACS is designed to operate without any additional input devices (monitor, mouse, keyboard, etc.).

SmartPACS needs a network connection and a place to sit on a shelf.

No Battery backup is included. Sound does not recommend a battery backup. If the clinic chooses to do so, we recommend not installing the backup software as it an conflict with the functionality of the SmartPACS. If a clinic chooses to add a battery backup, they assume all liability.


SmartPACS documents and manuals can be found here

Physical Connections

SmartPACS is an enterprise hardware device that provides a local image cache, HTML5 Browser based DICOM Viewing software to any device on the hospital network, as well as automatic routing of DICOM images to the cloud archive.

SmartPACS Dimensions

  • Height: 1.5”
  • Width: 7.75”
  • Depth: 5.5”

1. Plug the SmartPACS into a standard 110v outlet

2. Attach a Cat-5e or Cat-6 cable to the network port #1 on the back of the SmartPACS

3. Press the Power Button on the front SmartPACS power button

4. The power light will turn blue when it’s on

SmartPACS Production Hardware Back

You will notice that your SmartPACS comes with a data recovery stick. This does not need to be plugged in. Please let the clinic know that they need to keep this in a safe spot. This can be next to the SmartPACS

Please ensure that the clinic knows where the SmartPACS is located and how to turn it on in the event that the SmartPACS gets turned off

Remote Desktop Connection

If you have a SoundBank Server with no monitor, you can access the SoundBank Remotely from any computer in the hospital. It is easy to use the acquisition station once it is up and running.

1. Press the Windows Key + S to bring up the Search Menu

Windows key + S

2. Type “Remote Desktop Connection” into the search field and select the Remote Desktop Connection when it appears.

3. Enter SmartPACS01 into the Computer: field. If you can not find the computer name, you can also enter the IP address of the SoundBank.

Remote Desktop 02

Remote Desktop 04

4. Enter the administrator information. You may have to erase the username if it is not as shown below

un: administrator   (./administrator if device is on a domain)

pw: BarrySanders@20

NOTE: if you get rejected because you are not on a domain, type ./administrator as the username


For VCA SmartPACS Virtual Machines ONLY:

Clinic will be provided IP Address and AE Title for SmartPACS VM from VCA IT. Use these credentials to login to the VM:

un: .\serviceadmin

pw: BlueDog09

5. Click the Check Box for the Don’t ask me again for connections to this computer and click Yes to proceed.

Remote Desktop 06

You are now logged into the SmartPACS via Remote Desktop Connection. Here, you are able to…

  • Check / Set Date and Time
  • Set a Static IP Address
  • Configure AIS

Windows Setup

Logon to the SmartPACS with the info below using Remote Desktop Connection:

  • UN: administrator
  • PW (case sensitive): BarrySanders@20

Change Date and Time

1. Right click on the clock at the bottom right of the task bar to bring up the Date & Time Settings

01 Date & Time Settings


Click the Change date and time settings… option

2. Click the Change time zone… button to ensure the time zone is correct

02 Date and Time settings change time


Change the time zone to match that of the clinics and press Ok

03 Date and Time zone settings

3. Click the Change date and time… to make sure the time matches location of the clinic and press Ok

04 Date and time zone date change

Set a Static IP Address

Use NetScan to determine what your static IP address will be. Download Netscan HERE.

Run Netscan, and if it prompts you, DO NOT “check for new versions” of the application.

Click the IP button and choose the IP scheme that DOES NOT start with the

Click RUN to scan the network for all active computers.

Look at the numbers and look for a pattern of where the majority of the numbers stop. Usually, the most will be in the .1 to .100 or .100 to .200 range.

Choose a number that is well outside of the assigned IP address and this will be the IP address for your SmartPACS.

  – In the image to the right, an example IP chosen might be:

Click the Windows key and find the Search Option.

Type “Network and Sharing Center” and click on the corresponding icon.

staticIP_search for network

In the right side of the Network and Sharing Center, click the Change Adapter Settings link.

staticIP_Change Adapter Settings

Right Click the Local Area Connection and choose Properties

staticIP_ Local Area Connection

In the Local Area Connection, highlight the Internet Protocol Version 4 (TCP/IP) and click the Properties button just below it.



Enter your IP address, Subnet Mask, Gateway, and DNS info by selecting the radio button for Use the Following. Click Close when all the information has been entered.

staticIP_Enter IP Info

Click the Close button to activate the new settings.

staticIP_Close IP Settings

Open up an Chrome and ensure that you have internet access by opening a web browser and connecting to an internet site.

SmartPACS Settings

You can access SmartPACS from any web browser that supports HTML 5.


type the ip address of your server i.e.\smartpacs

smartpacs - IP add

For setup, you will be using the ServiceAdmin settings. DO NOT GIVE THIS INFO TO THE CLINC. There are 2 logins the clinic can use.

Login Info:

    • un: serviceadmin
    • pw: sa@Sound1 (DO NOT PROVIDE TO CUSTOMERS)
  • Local – standard users settings – this is what the customer will use
    • un: local
    • pw: smartpacs
  • Admin – allows changes to patient records – ONLY PROVIDE TO HOSPITAL/PACS ADMINISTRATOR
    • un: admin
    • pw: admin@Sound1

chrome icon

The only real configuration needed is to add the AIS AE Title to SmartPACS. To do so you will need to login as Service Admin using the serviceadmin  / sa@Sound1 info.

smartpacs sa login

Click the Submit Button submit buton

To enable AIS Autorouting, click the Settings Button settings button at the top right of the screen

Smartpacs - settings tab

In the Settings Menu, click the External DICOM Nodes button DICOM Node buttonin the upper right.

Smartpacs - external dicom nodes

The SoundSafe AIS comes pre-added to SmartPACS. In order to enable it and add the AE Title, click the Edit Button Edit Button on the far right

There are only 2 settings to change

1. Check the Enabled Button

DICOM Enable

2. Enter the clinic’s unique AE title


Smartpacs - DICOM Node settings

Click the Verify Button Verify Settings to Echo AIS. Clikc OK to clear the Success message.

Success Message

Click the Submit Button Submit to save your settings.

Setting DICOM Forwarding

Select SoundSafe DICOM Node


Once the desired External DICOM Node is located, click the “Forwarding Rules” buttonKBA-01470-02


Forwarding rules line

Click the “Add New” button that appears below the External DICOM Node entry KBA-01470-03


Add new rule

Leave the desired modality(s) set to “Any Modality” to apply forwarding rule to Any Modality(s).

dicom forwarding rule

Click the “Save Disk” icon to save the forwarding rule. Once a rule is saved, it becomes active. To cancel without saving the forwarding rule, click the “X” icon.


Click on the “After Any Date” entry to display the calendar. Any study received by the SmartPACS system after the date selected will have the forwarding rule applied to it.

If the forwarding rule should only be applied during a specific time-frame, the time-frame should be entered in the “Postpone forwarding until” space. If this is left blank, then the forwarding will occur once the study has been received.


After the forwarding rule has been saved. It can be modified by clicking the “Edit” icon, or deleted by clicking the “Delete” icon.


Click the Sound Logo Sound Logo in the upper left to return to the patient screen.

Smartpacs - Return to main screen


You are now set to autosend to AIS

Click the Logout Button logout button in the upper left to exit SmartPACS.

Smartpacs - logout

If you need help at any time during your install, click the Help icon help icon in the upper right corner.

help arrow

The help menu has documentation on using and setting up SmartPACS.

smartpacs - help menu

Firewalls, Domains, and AntiVirus

If a customer is interested in having their SmartPACS or SmartDR on a Domain, Firewall, or install Anti-Virus, their IT company can do so. Please note that network security is the responsibility of the customer.


Ensure that the customer has the reimaging media in case there is an issue.

Ports to unblock on a firewall and Anti-Virus: 80 (web), 104 (DICOM), 443 (Auto-Updates)

SmartPACS Viewer

Setting up the Viewer on Clinic Workstations

Scroll down for instructions or click here to view the instructional video

Open any HTML 5 compliant browser. Click the browser below to download it:

NOTE: Internet Explorer is not supported.

In your browser, enter the server IP address followed by Smartpacs (i.e. to bring up the login page.

smartpacs - IP add

Drag and drop the page to the desktop

Drag and Drop

Login with the local user info to start the viewer.

un: local

pw: smartpacs

Local user login


Viewer - Local

Want to spruce up your desktop icon, download the SmartPACS Icon to replace the Chrome Icon on your desktop.

  1. Download the icon file here

Third-Party Telemedicine Servers

Sound has the ability to work with Telemedicine companies other than AIS. The studies are sent from SmartPACS and requires a quick setup in the SmartPACS viewer. Before a clinic can send their studies to another company, like Idexx, PetRAYS, or an individual radiologist, they will need to proivde you with an AE Title, IP Address, and Port Number. This should be provided prior to your install.


Here are some standard Third-Party DICOM settings

Port: 4000
DVM Insight – IDEXX
Port: 49108
Port: 104

Watch this quick video below for an overview on setting up and sending to Third-Party Telemedicine servers like Idexx and PetRAYS.

Setting Up An Enterprise SmartPACS

The SmartPACS Enterprise Server is 5TB Server running SmartPACS on a virtual machine. The server should be placed in a server closet. It does not come with a monitor as it is designed to be used headlessly. Setup has a few extra steps and requires 2 network connections and 2 plugs. A switch has been included with your system if you do not have enough network ports available.

Noteworthy Items

  • Please leave the SoundBank set in SmartDR with AutoSend enabled
  • Add the SmartPACS server to SmartDR and enable AutoSend enabled (yes, the clinic needs to be sending to both servers).
  • Add the SmartPACS web browser shortcut to all the desktops.

Make sure that you have the following plugged in

  • 2 power cables
  • 2 Ethernet connections plugged into the ONBOARD GB1 and GB2 slots
    • A switch is provided if you do not have enough ports available

Plug the two ethernet cables into the onboard GB1 and GB2 ethernet ports

Press the Power Button to turn on the system. It islocated in the upper left corner under the Dell logo.

Remote onto your Enterprise Server. Click here for help on remotely connecting.

  • Your Server’s name will be the Dell Service Tag (i.e. 41B9Ex12)
  • Server Login Credentials
    • administrator
    • BarrySanders@2o

SmartPACS is accessed through a Virtual Server installed on your Enterprise Machine. This is accessed through the Hyper-V Manager. To access the Hyper-V Manager, click the Windows button and select it from the program list on the right.

Right click your SmartPACS machine listed in the Virtual Machines list. Select Turn On.

To open your SmartPACS, right click and choose connect or select SmartPACS from the right side of your screen and choose connect


Click the Start Button on the VM Screen. It is in the upper left toolbar.

This will launch you into your SmartPACs server. Proceed with setup as normal.

Login pw: BarrySanders@20

Check the SmartPACS services

  • Press the “windows”+ R keys on the keyboard
  • Type “services.msc”
  • Scroll through the resulting window and make sure that the SmartPACS service and the SQLSERVER service, are both in a “Running” state
  • If 1 or more of these services is not started, right click on it and select “Start”.
  • Close the window by selecting the “X” in the upper right hand corner.

You will need to set the SmartPACS Static IP address as well as the Enterprise Server’s Static IP Address